privacy policy

PERSONAL CONTACT INFORMATION

CRUSOE may collect the following information from users of our site: first name, last name, street address, area and city, phone and contact numbers, e-mail address, GPS location (mobile site) (collectively, "Personally Identifiable Information" or "PII").

In addition, CRUSOE may collect information regarding CRUSOE  account holders' past CRUSOE orders, , service inquiries, service/restaurant reviews and certain social networking preferences (e.g. pages you "Like" or "Recommend").

CRUSOE  also uses web analytics software to track and analyze traffic on the site in connection with CRUSOE  advertising and promotion of CRUSOE  services. CRUSOE may publish these statistics or share them with third parties without including PII.

Non-Personally Identifiable Information (or "Non-PII") is aggregated information, demographic information and any other information that does not reveal your specific identity. We and our third party service providers may collect Non-PII from you, including your MAC address, your computer type, screen resolution, OS version, Internet browser and demographic data, for example your location, gender and date of birth and we may aggregate PII in a manner such that the end-product does not personally identify you or any other user of the Site, for example, by using PII to calculate the percentage of our users who have a particular telephone area code. We and our third party service providers may also use cookies, pixel tags, web beacons, and other similar technologies to better serve you with more tailored information and facilitate your ongoing use of our Site. If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows you to decline the use of cookies. To learn more about cookies, please visit http://www.allaboutcookies.org/.

IP Addresses are the Internet Protocol addresses of the computers that you are using. Your IP Address is automatically assigned to the computer that you are using by your Internet Service Provider (ISP). This number is identified and logged automatically in our server log files whenever users visit the Site, along with the time(s) of such visit(s) and the page(s) that were visited. Collecting IP Addresses is standard practice on the Internet and is done automatically by many websites.

USE OF INFORMATION

CRUSOE uses PII to create users' CRUSOE accounts, to communicate with users about CRUSOE services, to offer users additional services, promotions and special offers and to charge for purchases made through CRUSOE. Users may affirmatively opt-out of receiving promotional communications from CRUSOE by visiting www.crusoe.app . Personal account page and providing CRUSOE with their e-mail address via the opt-out link. CRUSOE may also use PII to enforce CRUSOE terms of use and service.

CRUSOE uses cookies to remember users on the site and to enhance users' experience on the site. For example, when users with CRUSOE accounts return to the site, cookies identify those users and allow the site to provide certain user-specific information such as CRUSOE login information, choice of website language and country selection in addition to any other information we might collect in the future. CRUSOE does not sell the information it collects to third parties. CRUSOE shares collected PII to third-party vendors and service providers with whom CRUSOE works to provide application programming interfaces ("APIs") and other functions for the site in connection with the delivery of CRUSOE services. In addition, CRUSOE shares users' CRUSOE order content, special order instructions, first and last name, street address and telephone number with restaurants where users' orders are placed to the extent necessary to process those orders. CRUSOE may also disclose PII to third parties such as attorneys, collection agencies, tribunals or law enforcement authorities pursuant to valid requests in connection with alleged violations of CRUSOE terms of use and service or other alleged contract violations, infringement or similar harm to persons or property.

User generated content posted through the site such as service reviews and certain social networking preferences (e.g. pages you "Like" or "Recommend") may be viewed by the general public. Accordingly, CRUSOE cannot ensure the privacy of any PII included in such user generated content.

Non-Personally Identifiable Information. Because Non-PII does not personally identify you, we may use such information for any purpose. In addition, we reserve the right to share such Non PII, which does not personally identify you, with our affiliates and with other third parties, for any purpose. In some instances, we may combine Non-PII with PII (such as combining your name with your geographical location). If we do combine any Non-PII with PII, the combined information will be treated by us as PII hereunder as long as it is so combined.

IP Addresses. We use IP addresses for purposes such as calculating site usage levels, helping diagnose server problems, and administering the site. We may also use and disclose IP Addresses for all the purposes for which we use and disclose PII. Please note that we treat IP Addresses, server log files and related information as Non-PII, except where we are required to do otherwise under applicable law.

PHONE NUMBER AND EMAIL ADDRESS

To register for an account, we require you to supply us with your mobile number and email address, or other information needed to contact you online and over the phone. We use your e-mail address and other contact information you provide us with to confirm your order and to communicate with you in case of an order problem, so one cannot register without an e-mail address. If you supply us with your email address, you may later access it, update it, modify it and delete any inaccuracies by accessing your account through my account information link on the user main page. You may also choose simply not to provide us with your email address; however you will not be able to register on the website and place orders. We communicate part of your contact information (name, surname, order delivery address and phone number) with the garages and service centers after you have placed an order. We also use this information to facilitate and improve your use of the website, to communicate with you, for internal purposes and to comply with any requirements of law. This information may be disclosed to our staff and to third parties involved in the delivery of your order or the analysis and support of your use of the website. We do not sell and will not divulge your personal contact information to third parties other than as specified in this Privacy Policy without your permission unless we are legally entitled or obliged to do so (for example, if required to do so by Court order or for the purposes of prevention of fraud or other crime).

CREDIT CARDS AND PAYMENT INFORMATION

When you place an order through the application, you are required to select a method of payment. CRUSOE is not interested in your debit/credit card information nor do store any of your debit/credit information. For transactions with online debit/credit cards, we transmit your entire card information to the appropriate debit/credit card company in an encrypted format with globally accepted rules and applications during order processing.

The member is the sole responsible for all personal ideas, opinions, statements set forth by the member while using the services of CRUSOE , all the files uploaded to CRUSOE  and the personal information sent, and that in no way CRUSOE  shall be held liable for these files, not to access any services provided in CRUSOE  unauthorized and in any way other that the one identified by CRUSOE ; not to change the software in any way; not to use the software which is identified as being changed; and to indemnify CRUSOE  for all material and moral losses in the event the member does not comply with the aforementioned articles, CRUSOE  shall not be responsible for any damages which may arise from reading of data belonging to any members by any unauthorized people, not to send any messages which are threatening, immoral, racially and contrary to the Laws of Qatar and international agreements, any correspondences, titles, nicknames posted to the context shall not be contrary to the rules of public morality, good manners and laws, not to harass and/or threaten other users, or any of CRUSOE  live chat personnel, not to act in a way affecting the use of services by other users, not to post, print, distribute, circulate any amoral, inappropriate and unlawful materials and information which may give harm to the names of any people or institutions, not to advertise, sell or offer to sell any products or services, engage in any activities such as survey, competition or chain letter, not to send any information or programs which may give harm to the information or software in the computers of other users,

All of the records or materials obtained by using the services of CRUSOE  are within the consent of the user; the user shall be absolutely responsible for any damages, loss of information or other losses caused by them in the user’s computer; the user shall not demand any compensation for any losses arising from the use of the service, not to use the services of CRUSOE for any commercial and advertising purposes without obtaining the consent of CRUSOE

CRUSOE  may monitor all system at any time or continuously,

CRUSOE  may use its system for commercial purposes, not to mail any information which is forbidden legally and circulate any mails which do not have authorization to be sent such as chain mail, malicious software, etc., not to record and misuse any personal information belonging to others, The member himself/herself is responsible for all kinds of acts made under the “username”, The clients must pay the service fee which is notified previously at the time of delivery of services and products; otherwise the services and products shall not be delivered to the clients. not to access the site or services using a third-party's account/registration without the express consent of the account holder; not to use the site for illegal purposes; not to commit any acts of infringement on the site or with respect to content on the site; not to use the site to engage in commercial activities apart from sanctioned use of CRUSOE services; not to copy any content, including, but not limited to restaurant menu content and third-party reviews, for republication in print or online;not to attempt to gain unauthorized access to other computer systems from or through the site; not to interfere with another person's use and enjoyment of the site or another entity's use and enjoyment of the site; not to upload or transmit viruses or other harmful, disruptive or destructive files; and/or not to disrupt, interfere with, or otherwise harm or violate the security of the site, or any services, system resources, accounts, passwords, servers or networks connected to or accessible through the site or affiliated or linked sites (including those of our restaurant partners).

All users who are minors in the jurisdiction in which they reside (generally under the age of 18) must have the permission of, and be directly supervised by, their parent or guardian to use the application. If you are a minor, you must have your parent or guardian read and agree to this Agreement prior to you using the application.

Credit or Debit cards used in placing orders through the online payment gateway on CRUSOE website or applications must belong to the user. Otherwise, the user must attain the legal permission from the card owner to perform the transaction.

ORDER PLACEMENT INFORMATION

Personal information required during the order process includes name, address, phone number, email address and other similar information used to identify you and complete an order. Personal information collected in our application will be shared with a garage when processing your request for specific services. We have an agreement with all member garages and service centers, restricting disclosure or further processing of personal information provided to them by us. Your personal information will be used to notify you of your order status. Personal information will not be shared with any of our business partners or affiliates without your permission. It is treated as confidential, and will not be disclosed to outside parties, unless compelled by applicable legislation. We only send marketing emails to those people who have specifically requested to receive this information.

MARKETING

We don't sell or rent your personal information to third parties for their marketing purposes without your explicit consent. We may combine your information with information we collect from other companies and use it to improve and personalize our services, content and advertising. If you do not want to receive marketing communications from us via e-mail or participate in our ad-customization programs, simply communicate your preference to us via e-mail or log onto your account at website to change your relevant settings from my account link on the user main page.

INFORMATION ABOUT SERVICES WE OFFER

It is very important to us that we provide you with the highest level of service. In order to help us do this, from time to time we may send you details of products, services, discounts, promotions and campaigns, which we think, may be of interest to you. We may send you marketing communications with your consent. If at any time you do not wish to receive these details and wish to unsubscribe from marketing communications, contact us via e-mail or log onto your account to change your relevant settings from my account link on the user main page.

PRIVACY POLICY AMENDMENT

CRUSOE may change the Privacy Policy at any time.

VERIFYING, UPDATING AND AMENDING PERSONAL INFORMATION

You can update your personal information at any time by logging-in to your membership account and accessing "My Profile", where you can update your personal information and information related to your vehicle at any point in time.

CONTACT

All comments, queries and requests relating to our use of your information are welcomed and should be addressed to CRUSOE Services and Trading


For questions or concerns relating to our privacy policy, we can be contacted by email at info@crusoe.app

or at: Phone: (+974) 5070 4060

Calls to and from CRUSOE may be recorded for quality and training purposes.