terms & conditions


To be a member of CRUSOE , first of all it is required that you fill in the required registration terms and then agree and undertake to comply with the provisions of the user agreement for CRUSOE . By filling in and ratifying the registration form or getting any services or ordering a meal using this system, the user agrees to be bound by the user agreement of CRUSOE.

You are responsible for making all arrangements necessary for you to have access to the website and application. You are also responsible for ensuring that all persons who access the application through your Internet connection are aware of the terms and that they comply with them. By viewing, using, accessing, browsing, or submitting any content or material on the site, you agree to these Terms of Use as a binding legal agreement between you and CRUSOE , without limitation or qualification. The term "you" or "You" shall refer to any person or entity, who views, uses, accesses, browses or submits any content or material to the site. If you do not agree to these Terms of Use, then you may not use the application. CRUSOE reserves the right to modify these Terms of Use at any time without prior notice. You agree that each visit you make to the sites shall be subject to the then-current Terms of Use, and continued use of the site now or following modifications in these Terms of Use confirms that you have read, accepted, and agreed to be bound by such modifications.

The terms and conditions apply to CRUSOE  website and its associated applications on iPhone, iPad, Android, and mobile site platforms.


CRUSOE allows its members who ratify the agreement to order vehicle services from their mobile phones. CRUSOE provides a way for you to communicate your automotive needs to registered garages on the CRUSOE network. The purpose of this site and application is to provide a simple and convenient service to consumers, linking them to garages in their area as well as offer services at the convenience of one’s home.

Customers are solely responsible for verifying the accuracy of delivery addresses, and CRUSOE  shall have no liability or responsibility for any such erroneous addresses. Please be aware that CRUSOE will do everything we can to meet the delivery time specified for the requested services, however delivery times may be affected by factors beyond their control and therefore cannot be guaranteed. We will inform you if we become aware of an unexpected delay.




1.        How long will it take to complete my service with CRUSOE out house service? 
We try to complete most repairs the same day. If this is not possible, we will provide you with special transportation arrangements. 

2.        What all is covered in CRUSOE out house services?

  • Servicing Windshield Wipers

  • Tune-up or servicing/replacing spark plugs, ignition wires, distributor cap and rotor.

  • Replacing air filters

  • Engine oil change

  • Differential(s) gear oil change

  • Trans-axle oil change

  • Routine hose inspection

  • Battery service

  • Exterior drive belt replacement

  • Servicing/replacing transmission oil and filter

  • Timing belt replacement

  • Brake fluid flush

  • Power steering flush

  • Coolant replacement/flush

  • Rotate tires

  • Inspect exhaust system for leaks

  • Inspect brake linings brake rotor hydraulic lines calipers and wheel cylinders

  • Replace cabin air filter

3.        How much will it cost? 
Our prices are very competitive and reflect the total cost in parts and labor. The istemara upload ensures that you get the exact parts for your car. 

4.        How often do I need to service my vehicle?

A good rule of thumb is to get your vehicle serviced twice yearly.

5.        Why does my car need maintenance if it's running fine? 
Regular maintenance of your vehicle protects your investment, helps to prevent breakdowns, and will save you on the cost of repairs in the future.

6.        Do I need an appointment for a service and or inspection? 
Yes, booking a slot on the app itself helps us to serve you better. 


1.        What does pick up drop off service do?

Wherever your car is, CRUSOE will be able to pick it up and drop it off at your desired location. Whether it is from your home or workplace to the garage we got you covered. We will send you our trained staff to your selected location.

2.        What if I need to pick up my car from the garage?

CRUSOE can do that too, just make sure your payment with the garage has been cleared!

3.        Can I track my car?

Yes, you will be updated once the drop off has been done.

4.        How do you ensure my car is safe?

Your car will be assessed for any damages and all our drivers are strictly monitored for their speed and traffic law abidance.


1.        What does the istemara renewal service do?

Why wait in line at the fahescentre for the renewal of your car’s istemara when CRUSOE can do it for you. Our trained staff will complete all the procedures to get your new istemara issued. 

2.        What if my car does not pass the istemara inspection?

If this is the case we can provide you with a best coarse of action to ensure it passes the inspection.



1.         What is a on-site car inspection?

Buying a new car has been simplified, instead of taking your future vehicle to get inspected we come to you wherever you are.

The  inspection is performed by our technician who will give the vehicle a thorough inspection to determine its cosmetic, mechanical and safety condition. The mechanic will pinpoint any existing conditions and highlight potential issues that could arise in the future, and will investigate to make sure any previous damage has been properly repaired. By learning more about what’s happening under the hood, you could end up more confident that you’re making a great purchase, decide that it’s not the right ride for you, or uncover some details to leverage in your price negotiations.

2.        What is included in the inspection?

Basic inspections are largely visual, but if you’re looking for a detailed inspection (which is highly recommended) it will include an engine and mechanical system check, putting the car up on a lift and checking for broken/rusted components, leaks and more. It’s also helpful for the mechanic to take the vehicle for a test drive so they can assess its steering, braking and listen for any strange sounds.

3.        How much does a inspection cost, and who usually pays?

Typically the buyer will cover the cost of the inspection, which usually ranges from QR 100-400. This price can be higher or lower depending on the level of detail with which the inspection is conducted.



1.        How does rent a car work ?

The car rental process is typically divided into three main phases, the quotation phase, the rental phase, and the return phase. Give us the time period and the budget in which you want the rent a car and we can quote the best fit for you.

2.        What do I need for car rental?

QID information must be provided when requesting a rental as well as a valid Qatari driving license.

3.        I have rented a car what can Crusoe do?

CRUSOE helps you find the best deals for car rentals and drop it off at the location of your choice.

Just tell us what the vehicle type and the amount of time is you need it for, we will drop it off at your doorstep. We will also pick it up for when you want to return it!



1.        How does the find garages- get me quotes work?

Garages- Why go from garage to garage asking for the price to fix your car, let Crusoe do it for you. Upload your car details and pictures for the specific job and get quotes instantly. Make sure to have detailed pictures for a more accurate quote (applies to paint work and accident cars)

Tyre’s and rims- Get quotes for your new tyres and rim

Upholstery and seating- Get quotes for changing the interior of your car or replace your old seating

          Car polish- Get quotes for the best polish for your car


You have the right to cancel an order up to 5 minutes from placing the order on the application.
While every effort is made to ensure that accurate pricing and descriptions are maintained, we reserve the right to cancel any order that is based on inaccurate information.


During the use of the services of CRUSOE , the member accepts and undertakes:

The information in the registration form is correct; in the conditions that this information is required the member is the only responsible for any losses which may arise from any misinformation or inadequate information (ex. forgetting the password); and in these cases his/her membership may be terminated.

The member is the sole responsible for all personal ideas, opinions, statements set forth by the member while using the services of CRUSOE , all the files uploaded to CRUSOE  and the personal information sent, and that in no way CRUSOE  shall be held liable for these files, not to access any services provided in CRUSOE  unauthorized and in any way other that the one identified by CRUSOE ; not to change the software in any way; not to use the software which is identified as being changed; and to indemnify CRUSOE  for all material and moral losses in the event the member does not comply with the aforementioned articles, CRUSOE  shall not be responsible for any damages which may arise from reading of data belonging to any members by any unauthorized people, not to send any messages which are threatening, immoral, racially and contrary to the Laws of Kuwait and international agreements, any correspondences, titles, nicknames posted to the context shall not be contrary to the rules of public morality, good manners and laws, not to harass and/or threaten other users, or any of CRUSOE  live chat personnel, not to act in a way affecting the use of services by other users, not to post, print, distribute, circulate any amoral, inappropriate and unlawful materials and information which may give harm to the names of any people or institutions, not to advertise, sell or offer to sell any products or services, engage in any activities such as survey, competition or chain letter, not to send any information or programs which may give harm to the information or software in the computers of other users,

All of the records or materials obtained by using the services of CRUSOE  are within the consent of the user; the user shall be absolutely responsible for any damages, loss of information or other losses caused by them in the user’s computer; the user shall not demand any compensation for any losses arising from the use of the service, not to use the services of CRUSOE for any commercial and advertising purposes without obtaining the consent of CRUSOE

CRUSOE may monitor all system at any time or continuously,

CRUSOE  may use its system for commercial purposes, not to mail any information which is forbidden legally and circulate any mails which do not have authorization to be sent such as chain mail, malicious software, etc., not to record and misuse any personal information belonging to others, The member himself/herself is responsible for all kinds of acts made under the “username”, The clients must pay the service fee which is notified previously at the time of delivery of products; otherwise the products shall not be delivered to the clients. not to access the site or services using a third-party's account/registration without the express consent of the account holder; not to use the site for illegal purposes; not to commit any acts of infringement on the site or with respect to content on the site; not to use the site to engage in commercial activities apart from sanctioned use of CRUSOE services; not to copy any content, including, but not limited to offered garage services and third-party reviews, for republication in print or online;not to attempt to gain unauthorized access to other computer systems from or through the site; not to interfere with another person's use and enjoyment of the site or another entity's use and enjoyment of the site; not to upload or transmit viruses or other harmful, disruptive or destructive files; and/or not to disrupt, interfere with, or otherwise harm or violate the security of the site, or any services, system resources, accounts, passwords, servers or networks connected to or accessible through the site or affiliated or linked sites.

All users who are minors in the jurisdiction in which they reside (generally under the age of 18) must have the permission of, and be directly supervised by, their parent or guardian to use the website. If you are a minor, you must have your parent or guardian read and agree to this Agreement prior to you using the website.

Credit or Debit cards used in placing orders through the online payment gateway on CRUSOE website or applications must belong to the user. Otherwise, the user must attain the legal permission from the card owner to perform the transaction.


1. Customer can choose between different payment methods provided on the platforms, which are currently the following: Cash on Delivery, local debit cards and credit cards.
2. CRUSOE reserves the right to provide other payment methods or to no longer offer certain payment methods.
3. Customer blindingly chooses the payment method when placing the respective order, provided that the customer chooses an online payment method, the payment will be processed by an external online payment provider cooperating with CRUSOE.
4. Card data will be stored for future orders by the external online payment providers, on the condition that the customer has given consent to the storage and future usage.  
5. Customer is obliged to ensure sufficient cover of the respective account or, when using credit card, to use the credit card only within the card transaction limit. Customer has to refrain from causing unauthorized debit charge backs.


CRUSOE  may temporary suspend or completely cease the system operation at any time. CRUSOE shall not have any responsibilities against the members of CRUSOE  or any third parties due to the temporarily suspension or completely cessation of the system operation.

The user name and password shall be displayed and approved after the filling of the application parts to be submitted to the clients by CRUSOE . CRUSOE  may prevent its clients who have filled in all parts or have connected although they have passwords from having a new password or from using their passwords for an indefinite period of time if it is deemed necessary by CRUSOE .

CRUSOE  does not warrant that its services shall be provided on time in a secure and complete way, the results obtained from the services shall be correct and reliable, and that the service quality shall meet the expectations.

CRUSOE  has the right to back-up and delete all or some of the files, messages which are provided by the members during the use of services for some periods deemed suitable by CRUSOE . CRUSOE shall not be held responsible for back-up and delete processes.

CRUSOE  has the ownership and copyrights arising from the ownership of the information, documents, software, designs, graphics and etc. which are produced by itself and/or bought from outside.

The sales of CRUSOE  are limited to the current availability of the services of the garages and other services provided in CRUSOE . CRUSOE  is not responsible for any service undertaken and not fulfilled due to unavailability.

CRUSOE  has right to post any information, documents, software, designs, graphics, etc. (such as the messages, poets, reports/news, file posted to the bulletin board) which are member generated and uploaded to the system by the members and/or to transmit them to another place within the site deemed as appropriate by CRUSOE . It is probable that this information is copied and/or posted by other users. In such cases, the users shall not demand any royalty from CRUSOE.

The obligation to change the information in relation to the price and service specifications,lies solely with CRUSOE. In the event of any misinformation relating to the price and specifications of services, CRUSOE  may correct this mistake by cancelling the order.

CRUSOE  may make any changes in the implementation of this agreement, and amend the existing articles or add new articles for the purpose of complying with any technical necessities and legislation which shall come into being in the future.

CRUSOE  may change in time the services for which any membership is not required to a form, which requires membership. CRUSOE  may provide addition services, change some of the services partially or completely, or transform into a paid service.

This application may be unavailable at certain times to allow for maintenance and upgrades. Although we will endeavor to notify customers in advance of any service unavailability, this cannot be guaranteed, and we reserve the right to alter or withdraw the service at any time.


CRUSOE may terminate this agreement unilaterally at any time.


These Website and Application Terms shall be governed by and construed in accordance with the law. Disputes arising in connection with these Website and Application Terms (including non-contractual disputes) shall be subject to the exclusive jurisdiction of the courts.


If any part of these Terms of Use is deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed sever able from these Terms of Use and shall not affect the validity and enforce ability of any of the remaining provisions of these Terms of Use. No waiver by us shall be construed as a waiver of any preceding or succeeding breach of any provision.


CRUSOE grants you permission (which may be revoked at any time for any reason or no reason) to view the site and to download, email, share via social networking or print individual pages from the site in accordance with these Terms of Use and solely for your own personal, non-commercial use, provided you do not remove any trademark, copyright or other notice contained on such pages. No other use is permitted.

*You may not, for example, incorporate the information, content, or other material in any database, compilation, archive or cache. You may not modify, copy, distribute, re-publish, transmit, display, perform, reproduce, publish, reuse, resell, license, create derivative works from, transfer, or sell any information, content, material, software, products or services obtained from the site, except as specifically noted above. Except as specifically authorized by CRUSOE, you may not deep-link to the site for any purpose or access the site manually or with any robot, spider, web crawler, extraction software, automated process or device to scrape, copy, or monitor any portion of the site or any information, content, or material on the site and application.CRUSOE reserves all its statutory and common law rights against any person or entity who violates this paragraph. You may not link or frame to any pages of the site or any content contained therein, whether in whole or in part, without prior written consent from CRUSOE. You may become a "fan" of the site or share links to the site and application via social networking technology reference on the site. Any rights not expressly granted herein are reserved.


The content on the website and application ("CRUSOE Content") and the trademarks, service marks and logos contained therein ("Marks") are owned by or licensed to CRUSOE, and are subject to copyright and other intellectual property rights under state of Qatar and international conventions. CRUSOE content includes, without limitation, all source code, databases, functionality, software, website designs, audio, video, text, photographs and graphics. All CRUSOE graphics, logos, designs, page headers, button icons, scripts and service names are registered trademarks, common law trademarks or trade dress of CRUSOE in Qatar and/or other countries. CRUSOE 's trademarks and trade dress may not be used, including as part of trademarks and/or as part of domain names, in connection with any product or service in any manner that is likely to cause confusion and may not be copied, imitated, or used, in whole or in part, without the prior written permission of CRUSOE.CRUSOE content on the website and application is provided to you "AS IS" for your information and personal use only and may not be used, copied, reproduced, distributed, transmitted, broadcasted, displayed, sold, licensed, or otherwise exploited for any other purposes whatsoever without the prior written consent of the respective owners. Systematic retrieval of data or other content from the website to create or compile, directly or indirectly, a collection, compilation, database or directory without written permission from CRUSOE  is prohibited.

Provided that you are eligible to use the website and application, you are granted a limited license to access and use the website and application and the CRUSOE  content and to download or print a copy of any portion of the CRUSOE  content to which you have properly gained access solely for your personal, non-commercial use. CRUSOE reserves all rights not expressly granted to you in and to the website and CRUSOE content and Marks. If you download or print a copy of the CRUSOE content for personal use, you must retain all copyright and other proprietary notices contained therein. You agree not to circumvent, disable or otherwise interfere with the security related features of the website or features that prevent or restrict use or copying of any CRUSOE content or enforce limitations on use of the website or the CRUSOE content therein.



To the extent permitted by law, CRUSOE  provides its site and application and content on an "as-is" and "as available" basis and we make no representation or warranty of any kind, express or implied, regarding the content or availability of this site, or that it will be timely or error-free, that defects will be corrected, or that the site or server that makes it available are free of viruses or other harmful components. Subject to the previous paragraph, neither CRUSOE nor CRUSOE directors,agents, employees or contractors shall have any liability for any direct, indirect, special or consequential losses or damages (including without limitation, damages for loss of business or loss of profits), arising in contract, tort or otherwise from the use or inability to use this site. Nothing in these terms shall exclude or limits liability for death or personal injury resulting from our negligence or that of our agents or employees.



You agree to indemnify and hold CRUSOE , its parents, subsidiaries and affiliates, agents, officers, directors, or other employees harmless from any claim, demand, or damage (whether direct, indirect, or consequential), including reasonable attorneys' fees, made by anyone in connection with your use of the site, with your submissions, with any alleged infringement of intellectual property or other right of any person or entity relating to the site, your violation of these Terms of Use, and any other acts or omissions relating to the site.